ReThink Ability gives staff the confidence and skills to better serve every customer.
Build loyalty and trust. Demonstrate a commitment to accessibility and inclusion.
Elevate service standards. All customers receive the same level of service and support.
Be compliant. Recognize and avoid discriminatory behaviors and barriers to equal access.
Increase customer satisfaction. Customers return and recommend you to others.
Why disability awareness for customer service?
A growing number of Canadians – 27%- identify as having a disability but many people with a disability are consistently overlooked by businesses who end up passing on this underserved consumer group.
As businesses compete for market share and respond to the increased social and legal requirements to better serve equity seeking groups, customer service teams need knowledge and tools to attract and retain consumers.
Simple, flexible pricing for
teams of all sizes.
Preparing and supporting your front-line workforce so they can effectively serve customers of all abilities
It starts with understanding the human aspect of disability.
Preparing and supporting your front-line workforce so they can effectively serve customers of all abilities requires better understanding – but it’s not about disability facts from manuals or Google. ReThink Ability training shares the lived experience of people with a disability who highlight the importance of first impressions and positive, respectful interactions.
Applications for ReThink Ability
How your customer service can benefit:
Customer Success Onboarding
eLearning modules for consistent, organization-wide customer service improvement.
Communicating with Customers
Guidelines and tools for in-person, phone, written, and on-line communication with people of all abilities.
Certification Programs
Certification programs for managers, supervisors, and Disability, Equity and Inclusion committees.
Meeting Legal Requirements
Resources and tools for hiring, accommodating, and serving equity seeking groups.
FAQ: Disability Training for Customer Service Teams
As a manager, can I have access to my team’s progress and get reports for leadership?
Yes, organizations purchasing a group package or subscription will receive support from ReThink Ability to configure reports and designate roles for monitoring team progress. ReThink Ability will provide training for your organization’s administrator and employees in a supervisory role.
Can users take their training on a mobile device?
Yes. ReThink Ability can be used on a phone or tablet’s web browser, or through the mobile app available on Google Play for Android or in the App Store for iOS devices.
How is ReThink Ability different than training that accompanies provincial and national accessibility legislation?
Government regulations are essential to the identification, removal, and prevention of barriers. While training related to legislation supports accessibility standards and compliance, ReThink Ability focuses on the impact of disability on a person’s life and the importance of equal opportunity. It provides practical information on improving interactions, communication, and attitudes so everyone can live the life they choose.